How do you handle my keys?
If you won't be home, you can leave a key with your condo's front desk or juristic office, or hand it directly to your assigned partner team leader. Tell us which you prefer when you book. Keys are returned the same day, right after the clean.
What if something gets damaged?
Email us within 24 hours of the clean, with a photo. We start from trust: we take your report seriously and agree a fair solution with you, such as a repair or a replacement.
What if something is missed?
Tell us within 24 hours of the visit and send a photo, so the partner knows exactly what to fix. We take your word for it and send a partner back, free, on a day that suits you. This covers everything that was part of your booking.
Can I reschedule or cancel?
Yes. Email us at least 24 hours before the visit to move or cancel it at no charge. If it's less than 24 hours, write to us anyway and we'll do our best to find another time.
How do I pay?
Online by card, Apple Pay or Google Pay, with the secure payment link we send when we confirm your booking, and by wallets such as Alipay and WeChat Pay where they work for your currency. In Thailand, also by PromptPay QR or cash.
What's included in a clean?
Each service has its own checklist on the cleaning page: one-off cleans and weekly plans, move-in and move-out deep cleans, and aircon cleaning. Weekly plans follow the same checklist as a one-off clean, once a week.
Which areas do you cover?
Bangkok: Sukhumvit (Asok to Phrom Phong), Thonglor and Ekkamai, Silom and Sathorn, Ari and Phaya Thai, Riverside, Ratchada and Huai Khwang, On Nut and Bang Na; Pattaya: Central Pattaya, North Pattaya, Naklua and Wongamat, Pratumnak, Jomtien, Na Jomtien, East Pattaya; Chiang Mai: Nimman, Old City, Santitham, Chang Khlan and Night Bazaar, Hang Dong, San Sai, Mae Rim; Kuala Lumpur: Mont Kiara, KLCC and Bukit Bintang, Bangsar and Mid Valley, Damansara Heights, Sri Hartamas and Desa ParkCity, Cheras, Petaling Jaya; Ho Chi Minh City: Thao Dien (Thu Duc), District 1, District 3, District 7 and Phu My Hung, Binh Thanh, District 4, Phu Nhuan; Manila: Makati, BGC (Bonifacio Global City), Rockwell, Ortigas, Pasay and Bay Area; Singapore: Orchard and River Valley, Holland Village and Bukit Timah, Tanjong Pagar, East Coast, Sentosa Cove; Toronto: Downtown, Yorkville, The Annex, Liberty Village, Midtown (Yonge and Eglinton), Leslieville; Montreal: Plateau-Mont-Royal, Mile End, Griffintown, Westmount, Outremont, Ville-Marie; Barcelona: Eixample, Gràcia, Sarrià-Sant Gervasi, Poblenou, El Born; Madrid: Salamanca, Chamberí, Retiro, Chamartín, Centro: Malasaña and Chueca, Moncloa; Paris: The Marais, Saint-Germain-des-Prés, 7th arrondissement, 8th arrondissement, 16th arrondissement, 17th arrondissement; Berlin: Mitte, Prenzlauer Berg, Kreuzberg, Friedrichshain, Charlottenburg; Amsterdam: Jordaan and Canal Ring, De Pijp, Oud-Zuid, Oost, Westerpark; Honolulu: Waikiki, Kakaako, Ala Moana, Kahala, Diamond Head, Manoa, Hawaii Kai; Miami: Brickell, Downtown and Edgewater, Coconut Grove, Coral Gables, Miami Beach, Key Biscayne. If you're just outside these areas, message us and we'll tell you if we can come.
Do you work in other cities?
Yes. We take bookings in Bangkok, Pattaya and Chiang Mai in Thailand, Kuala Lumpur in Malaysia, Ho Chi Minh City in Vietnam, Manila in the Philippines and Singapore, and match each one with a vetted local partner. Somewhere else? Message us and we'll tell you if a partner can come.