Terms of service

These terms apply when you book a service with Happy Homes Thailand (HaloHappyHomes.com), operated by the Happy Homes Thailand team, Pattaya, Chonburi, Thailand, through this website, on LINE or on WhatsApp.

Home cleaning for condos, houses, villas and hotel rooms, Villa Care (a monthly plan for villa owners who are away) and the other Happy Homes Halo services on request, pool cleaning, office cleaning, repairs and maintenance on request, and settling-in help for people moving to Thailand. We work in Bangkok, Pattaya and Chiang Mai in Thailand, Kuala Lumpur in Malaysia, Ho Chi Minh City in Vietnam, Manila in the Philippines, Singapore, Toronto and Montreal in Canada, Barcelona and Madrid in Spain, Paris in France, Berlin in Germany, Amsterdam in the Netherlands, and Honolulu and Miami in the United States, through vetted independent local partners, in these areas: Bangkok: Sukhumvit (Asok to Phrom Phong), Thonglor and Ekkamai, Silom and Sathorn, Ari and Phaya Thai, Riverside, Ratchada and Huai Khwang, On Nut and Bang Na; Pattaya: Central Pattaya, North Pattaya, Naklua and Wongamat, Pratumnak, Jomtien, Na Jomtien, East Pattaya; Chiang Mai: Nimman, Old City, Santitham, Chang Khlan and Night Bazaar, Hang Dong, San Sai, Mae Rim; Kuala Lumpur: Mont Kiara, KLCC and Bukit Bintang, Bangsar and Mid Valley, Damansara Heights, Sri Hartamas and Desa ParkCity, Cheras, Petaling Jaya; Ho Chi Minh City: Thao Dien (Thu Duc), District 1, District 3, District 7 and Phu My Hung, Binh Thanh, District 4, Phu Nhuan; Manila: Makati, BGC (Bonifacio Global City), Rockwell, Ortigas, Pasay and Bay Area; Singapore: Orchard and River Valley, Holland Village and Bukit Timah, Tanjong Pagar, East Coast, Sentosa Cove; Toronto: Downtown, Yorkville, The Annex, Liberty Village, Midtown (Yonge and Eglinton), Leslieville; Montreal: Plateau-Mont-Royal, Mile End, Griffintown, Westmount, Outremont, Ville-Marie; Barcelona: Eixample, Gràcia, Sarrià-Sant Gervasi, Poblenou, El Born; Madrid: Salamanca, Chamberí, Retiro, Chamartín, Centro: Malasaña and Chueca, Moncloa; Paris: The Marais, Saint-Germain-des-Prés, 7th arrondissement, 8th arrondissement, 16th arrondissement, 17th arrondissement; Berlin: Mitte, Prenzlauer Berg, Kreuzberg, Friedrichshain, Charlottenburg; Amsterdam: Jordaan and Canal Ring, De Pijp, Oud-Zuid, Oost, Westerpark; Honolulu: Waikiki, Kakaako, Ala Moana, Kahala, Diamond Head, Manoa, Hawaii Kai; Miami: Brickell, Downtown and Edgewater, Coconut Grove, Coral Gables, Miami Beach, Key Biscayne.

We don't search for housing, act as a rental agent or manage rentals.

Sending a form is a request, not a confirmed booking. A booking is confirmed when we confirm the date, time and price with you by email, phone, LINE or WhatsApp.

Prices are shown on our cleaning pages as starting prices, in Thai baht, Malaysian ringgit, Vietnamese dong, Philippine pesos, Singapore dollars, Canadian dollars, euros or US dollars, depending on the city. Your exact price is confirmed with you before we start; villas are quoted from photos. The price we confirm with you is the price you pay.

Pay online by card, Apple Pay or Google Pay, with the secure payment link we send when we confirm your booking. Wallets such as Alipay and WeChat Pay appear there when they work for your currency. In Thailand you can also pay by PromptPay QR or in cash.

You can move or cancel a visit at no charge by messaging us at least 24 hours before it. If it's less than 24 hours, message us anyway and we'll do our best to find another time.

If we can't send a cleaner at the booked time, we tell you as soon as we know and offer you another time. If that doesn't suit you, the visit is cancelled at no charge and anything you've paid for it is refunded in full.

Please make sure we can get in at the booked time: be at home, or leave a key as agreed with us when you book. We return keys the same day.

If you're not happy with a clean, or something has been damaged, tell us within 24 hours with photos on LINE or WhatsApp. We'll look into it with you and agree a fair solution.

We pay a fixed fee of ฿300 for each client you introduce who pays for a service, after they have paid. One fee per client. Nothing is asked of you. If we change or end the programme, we'll still pay fees for clients who have already paid.

Nothing in these terms limits your rights under Thai consumer protection law, or under the consumer protection law of the country where you live.

These terms are governed by the laws of Thailand.

Questions about these terms: contact@happyhomesthailand.com, or message us on LINE or WhatsApp.